What is the impact of the company's service? Service skills. Why employees are reluctant to provide a high level of service? The role of the cultural component. What is a service and what does it consist of? What components are most important to your business.
Negative Client Experience: What are the procedures and policies of the company that deter the Client. The sell-serve strategy is what the company focuses on in dealing with clients
Involvement of employees to provide a high level of service. The system of service in the company. How to Create a Business Purpose for the Client What does your company actually sell to the Client? What value do you bring to the Client? One day from the Client's life
Case: how to involve millenials in the idea of service?
Service culture of the company: how to create internal service in the company? How to select, hire and retain only people with DNA service?
Unbreakable standards of service World-Class Service companies. Challenge: Create a list of standards for your business
Homework on Module 2:
1. Presentation "One day from the life of the Client" (actually spend the day with the Client)
2. Analyze and pick up negative signals for the Client