Classification of cultures for better decision-making

• What culture is and how it influences business and daily work. Key components, underlying concepts, and attributes of culture.
• Classifications of cultures for business purposes: decision-making patterns, view of world and self, perception of time, authority, deadlines, relationships, negotiations, meetings, status, and subordination.
• What 'cultural dimensions' are and how they apply to effective cross-cultural communication - Fons Trompenaars culture model.
• Riley LMR model: linear-active, multi-active, and reactive cultures - compatibility, similarities and differences, treatment of people, goals, and deadlines, points of focus, data- or dialogue- orientation, level of trust, and trusted information sources.
• Four components of employee performance and the impact of culture on each one.

WORKSHOP: Practicing culturally-embedded decision-making based on a real-life case situation.

Peculiarities of spoken and written communication in different cultures

• How speaking, listening, building trust, and holding meetings vary from culture to culture.
• Personal vs impersonal relationships and communications: preferences depending on the type of culture.
• Argumentation for different cultures: primary and secondary information, points of focus.
• The basic structure of email correspondence as applied to different cultures.
• The basic structure of presentation as applied to different cultures.

WORKSHOP: Practicing culturally-embedded speaking and writing.

Preparing a conversation with an international client/partner.

Preparing an email to an international client/partner.