Cross-Cultural Communication: partners, clients, teams

Стипендія

Головна

Програми

Програми управлінського розвитку

Cross-Cultural Communication: partners, clients, teams

всі програми

дати стартів програм

25/5/2023

формат

2 Days

10:00 - 18:00 (online)

вартість

16000 грн

Cross-Cultural Communication: partners, clients, teams

This program is a practical opportunity to get a better understanding of the specifics of negotiating with international clients and partners communicating effectively with representatives of different cultures

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Структура програми

Викладачі

The audience of the program - managers, entrepreneurs and freelancers who:

Regularly interact with English-speaking clients, partners, investors, and employees

Lead or are a part of cross-cultural teams

Experienced misunderstanding or miscommunication with international clients and partners

Are interested in argumenting persuasively in various cultural contexts

Seek to master handling critique, feedback, complaints, and cooperation refusal across cultures

Need to learn or practice presentation/pitching skills to international clients, colleagues, partners or investors

Learning about the impact of cultural differences on business conversations

Practical application of culturally-embedded approaches to negotiations with foreign partners

Practicing argumentation and speaking skills in different cultural contexts

Learning about critical differences between English and Ukrainian every non-English speaker should know

Discussing optimal presentation structure and applying it to various themes and audiences

Key points that cause misunderstanding between different cultures in the perception of power and authority, truth, time and deadlines, teamwork, trust, achievements and status, informal relationships

Структура програми

Day 1

Classification of cultures for better decision-making

May, 25

What culture is and how it influences business and daily work. Key components, underlying concepts, and attributes of culture.
Classifications of cultures for business purposes: decision-making patterns, view of world and self, perception of time, authority, deadlines, relationships, negotiations, meetings, status, and subordination.
What 'cultural dimensions' are and how they apply to effective cross-cultural communication - Fons Trompenaars culture model.
Riley LMR model: linear-active, multi-active, and reactive cultures - compatibility, similarities and differences, treatment of people, goals, and deadlines, points of focus, data- or dialogue- orientation, level of trust, and trusted information sources.
Four components of employee performance and the impact of culture on each one.

WORKSHOP: Practicing culturally-embedded decision-making based on a real-life case situation.

Day 2

Peculiarities of spoken and written communication in different cultures:

May, 26

How speaking, listening, building trust, and holding meetings vary from culture to culture.
Personal vs impersonal relationships and communications: preferences depending on the type of culture.
Argumentation for different cultures: primary and secondary information, points of focus.
The basic structure of email correspondence as applied to different cultures.
The basic structure of presentation as applied to different cultures.

WORKSHOP: Practicing culturally-embedded speaking and writing.

Preparing a conversation with an international client/partner.

Preparing an email to an international client/partner.