Service is about solutions that cannot always be justified with money, but it definitely affects the quality of relationships with clients who stay with the company longer, buy more, and recommend it.
Program start
05/01/2027
Format
Offline
Duration
2 days
Price
26 000 UAH
Дізнавайтесь про новини та події kmbs першими
know how to systematically and correctly take care of the client
understand how to talk about service with the financial, marketing, and Human Capital directors of their company
know how to select, hire, and retain only people with service in their DNA
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Poor service is often just an external manifestation of what is happening inside the company. Therefore, individual improvements in client interaction will not replace a system that helps to understand the causes of problems and work with them. In the video, Anastasia Vladychynska explains the management inquiries the program addresses and why service transformation begins with the willingness to explore one's own company, better understand the client, and change habitual approaches.
May 12, 2027
May 13, 2027
