Mediation Skills for Managers: How to Build Cooperation within a Team

Merch Scholarship

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Mediation Skills for Managers: How to Build Cooperation within a Team

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dates of programs start

5/6/2026

Format

3 days [offline|online]

10:00 – 18:00

cost

28000 uah

Mediation Skills for Managers: How to Build Cooperation within a Team

The program offers a comprehensive perspective on communication and conflict within a team, along with practical tools and the structured logic of the mediation approach for managing conflicts.

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about program

The structure of the program

Faculty

The program is designed for founders, CEOs, and functional leaders who seek to:

improve their skills in managing difficult team dialogues by working with underlying interests.

gain practical algorithms for resolving conflicts both within the team and with external counterparties.

improve their ability to manage conflicts.

learn to see conflicts as a resource for further business development.

Ready-to-use algorithms for de-escalating difficult dialogues with counterparties and within the team, while balancing business goals and human resources.

Practical tools for preventing escalation at points of tension in communication.

Understanding of how to identify the hidden interests and needs of the parties in negotiations, turning conflicts into opportunities for cooperation.

Practical tools for building trust under stressful conditions, including working with resistance.

Knowledge of how to integrate mediation techniques into everyday work processes in order to improve team effectiveness and reduce burnout.

A clear understanding of the mediation approach through practical work with real cases of transforming conflicts into winning solutions.

The structure of the program

Mediation and elements of the mediation approach. The parties’ interests in negotiations.
How to build trust and lay the foundation for long-term cooperation with clients and employees.
Conflict and conflict management.
How to move out of conflict with solutions and new ideas instead of deepening it.
How to negotiate while avoiding additional pressure in conditions of stress and uncertainty.
Alternatives in negotiations.
Step-by-step algorithms for applying the mediation approach when working with resistance.
How to maintain the team’s motivation by working with employees’ interests and needs.