During the module you will learn:

• How did mediation originate and develop, what mediation approaches exist;
• What is the difference between the method and other ways of resolving conflicts;
• In what areas is mediation used, advantages and disadvantages of the method;
• What is business mediation and what is the main task of a mediator;
• Components of the mediation process: stages, conditions and actions of the specialist;
• Norms of professional ethics of a mediator;
• As a specialist to work with the positions, interests and needs of the parties;
• How to avoid distortion of information using communication tools: report, framing, reframing, paraphrasing, summarizing, etc .;
• How interdisciplinary knowledge helps in conducting mediation.

Participants will also take part in Supervision №1, during which they will apply the knowledge of the mediation process in practice and receive feedback from the teacher.

During the module we will analyze:

• What is the role of a mediator and how to avoid a conflict of roles;
• Tasks and self-understanding of the mediator;
• Basic principles in working with the parties to the conflict: respect, impartiality, neutrality, distancing from both sides, etc .;
• Awareness of their own limits based on professional experience and socialization;
• As a mediator to overcome the pitfalls of perception and identify the deep interests of the parties;
• Why create networks and associations of mediators.

Participants will also take part in Supervision №2, which provides practical application of skills and feedback from the teacher.

During the module we will consider:

• Stages of mediation;
• How to properly start and end the mediation process;
• What techniques and methods of moderation should be in the arsenal of a specialist;
• Visual support of mediation: use of a flipchart, a magnetic marker board, computer programs;
• As a mediator to analyze the negotiations of the parties;
• What are the techniques for developing and evaluating solutions: brainstorming, mindmapping, risk analysis, etc .;
• Issues of legal regulation of mediation;

Exercises and role-playing games with feedback are also waiting for the participants.

During the module you will learn:

• What are the types of conflicts and which of them are the most common in business;
• Causes, dynamics of development and degree of escalation of conflicts;
• Features of mediation in the business environment;
• How to integrate business mediation in conflict management in the company;
• How to prepare for conflict: situation analysis and personal adjustment;
• The concept of "force" and "justice" in mediation.

During the module you will find:

• Fundamentals of cross-cultural and cross-national mediation;
• Research of communication levels;
• Supervision №3 and №4 - study of tools of group supervision for search of answers to difficult questions;

Theoretical and practical final exam, which consists of two parts: presentation of the course work and demonstration of mediator skills to solve the case. The exam will be taken by mediators from Germany.

Upon successful completion of the exam, each participant will receive a Certificate of Completion.