Service school for top managers

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Service school for top managers

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dates of programs start

3/2/2025

Format

2 days

10:00 - 18:00

cost

18 000 uah

Service school for top managers

Service is a solution that will not always bring in money, but it definitely affects the quality of customer relationships and relationships within the company.

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about program

The structure of the program

Faculty

The audience of the program is owners and executives of companies who

know how to take care of the customer in a systematic and proper way

understand how to talk about service with Financial, Marketing and HR Directors

know how to select, hire, and retain people with service in their DNA

understanding what is and how a business owner can impact the level of service in a company

understanding the integral system of service in a company and the process of its construction

getting the decision-making criteria arriving at daily and crisis for employees and clients

working out solutions that reflect what true service companies receive from corporate culture, marketing, sales, finance and business processes

About the Service school for top managers // Anastasia Vladychynska

About the idea of a two-day service program for owners and top-level managers in a short video interview with the author of the first in Ukraine Service School Anastasia Vladychynska.

The structure of the program

December 11

Day 1

10:00 - 18:00

What is service and what will it provide for the business. How the owner influences service. The business as seen through a client's microscope.

Why service, what does it do for business? Where do you want to see your company: in a service crisis or in a service revolution as the owner?
What do true service companies get in corporate culture, marketing, sales, finance and business processes? Can service companies revolutionize their field?
Service vs P&L. Decisions you don't always make money with. Nonlinear consequences of service decisions that affect customer relationships.
How to convey the idea of Service to the team? Practical task: working together on a Service Vision. One day from the Client's life.

December 12

Day 2

10:00 - 18:00

Service culture of the company. Who starts the service? How to find people with service in DNA?

Who is responsible for ensuring that employees are serviceable? Where does the service begin?
The way to becoming a service company. The system of service in the company. How to convey the idea of Service to the TOP team? How much and how much does employee development or burnout cost?
Service culture of the company: how to select, hire and retain only people with service in DNA. Inverted organization structure. Who is the main Client in the company? Company procedures or personal decisions for the Client?
Customer Experience Cycle in the Company: What are the steps the Client goes through in collaboration with the company? How would we like to build this process?
Zero Risk: How Much is the Cost of Losing One Customer and What Can a Front Office Employee Make to Avoid It.